Good reasons to write
- Something broke. Tell us which room, what you pressed and what happened instead. The browser and device you were using help a lot.
- A rule looks wrong. We have tried hard to play every game by its proper rules. If you think we have slipped, we want to know.
- Accessibility. If a screen reader, keyboard or zoom setting gets stuck anywhere, that is a bug to us, not a niche request.
- Privacy questions, including any request under UK data protection law. The privacy notice explains what little there is to ask about.
- Kind words, and unkind ones, as long as they are polite.
What we cannot help with
We cannot restore coins after you have cleared your browser or checked out, because they were only ever stored on your device. We cannot sell you coins, swap them for anything or pay out for them: they have no value outside the motel, and that is by design.
Please do not send bank details, card numbers or passwords. We will never ask for them.
When to expect a reply
We aim to answer within a few working days. If your message is about gambling worries rather than the website, please do not wait for us: the National Gambling Helpline on 0808 8020 133 is free and answers 24 hours a day.